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10 July, 2010 03:12PM
(to add).

The cost of return delivery must be paid if T&Cs says nothing about it in DSR.

Basically, if it doesn't say you have to pay the return postage cost regarding DSR - you don't have to.

Also, it is up to them to have it picked up (or arrange SAE etc for smaller items).

DSR must be notified within 7 WORKING days.
DSR refunds must be actioned within 30 days, from when you notify them... even if they don't have the product back yet.

If the item is faulty, DSR doesn't apply. DSR will let you return something for any reason you want, even if it is opened and does not have to be returned in the original packagin.


/edit: Opps it seems I already replied before - thought something felt familiar - sorry!



Edited 1 time(s). Last edit at 10/07/2010 03:13PM by Malakym.
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stuart 09 December, 2009 04:11PM

Recumbent bikes

Roger Matthews 25 December, 2009 05:54PM

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Elisabeth 08 February, 2010 09:29PM

not getting fulll refund

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