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Re: www.bikes2udirect.com... anyone else had a bad experience?

10 August, 2011 11:44AM
In a case where no durable medium has been sent; ie a copy of their terms and conditions of sale by either post or email or fax, then rather than the 7 days, you actually have longer to change your mind!

You need not give any reason for your change of mind.
They can NOT charge you any kind of restocking fee and your refund must be for the full purchase price of the item(s) AND any initial delivery charges.
The refund MUST be made within 28 days of your written notice of cancellation regardless of whether the goods have been received back by them.
Again, if there has been no durable medium provided, you may also find that you are not responsible for the costs of returning the the goods either since within the Distance Selling Regulations, these costs are transferrable (ie the retailer may make you foot the bill for return of goods ) but ONLY if that fact has been made clear within the terms and conditions provided by durable medium!
Take care however, since once you have declared that you wish to change your mind, a new contract is formed, under which you are responsible for the safe keeping of the goods until such time as they are received back.

Trading Standards love getting involved in distance selling malpractise... so if I were you, I would seriously consider touching base with TS sooner rather than later. Keep copies of all communications.
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www.bikes2udirect.com... anyone else had a bad experience?

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