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Ali
09 December, 2011 07:35PM
Terrible experience and service & still no bike or refund! We ordered a bike from them for my sons brithday. it didnt arrive 2 days before my sons birthday when it was due & we chased & chased with no joy. They told us it had been dispatched to their courier (Yodel) & was stuck somewhere with them but they couldnt get in touch with them so there was nothing they could do & they refused to re-imburse any money until they had located the bike! Every day we chased & chased & chased to no avail - they repeatedly promised to call back & update us but never did & refused to take any responsibility. Eventually several days after my sons birthday and 20 or so calls from us later after my repeated suggestion they escalated above the local Yodel depot they said never answered the phone, they finally advised it had been stolen from the depot. They have now promised the money back but not seen anything yet so who knows! The only person I was ever able to speak to was a girl who clearly had no authority to do anything - she continually put me on hold to refer to someone else in the office but refused point blank to allow me to speak to anyone else even though someone was clearly there. Terrible service & I feel ripped off!
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